Frequently Asked Questions

Services

When are you open?

We are open Monday – Friday 8:00am – 5:00pm, excluding UK bank holidays.
We close 2 working days before Christmas until 2 working days after New Year.

Can I order by phone?

Our preferred ordering method is through our website or through email, however our sales team can take orders over the phone if those options are not available. You can phone us at +44 (0)141 941 3689.

Do you provide printer support?

Yes. We provide the largest "in-the-field" technical support team for TE Connectivity identification printing systems. Remote support is available using online screen sharing applications such as TeamViewer and Quick Assist.

I’m looking for something not on the site. Can you help?

Yes, our website only shows our most popular items. You can contact our sales team directly at sales@expresselectrical.co.uk and let us know the item number, quantity and shipping destination for the most accurate quotes and lead times.

My Account

Do I need an account to order online?

No, you can check out as a guest without creating an account.

What are the benefits of an online account?

• Easy login
• Tracking of order history
• Streamlined ordering

What are the benefits of a trade account?

• Access to wholesale pricing
• Ability to view available stock
• Invoicing
• Exclusive discounts and promotions
• Personalised inventory
• Streamlined ordering
• Access to trade credit
• Designated account manager

How do I open a trade account?

Fill out the Trade Account Application Form.

I’ve forgotten my password. What should I do?

1. Enter your email address using the Password Recovery Page.
2. Receive an email with a temporary password.
3. Login with your email address and temporary password.
4. Once logged in with your temporary password, you can change your password to something more memorable by navigating to Your Account > Change Your Password.

Orders

What does "In Stock", “On Order” and “To Order” mean?

“In Stock” - available for same day dispatch for orders placed before 3pm. If your order contains a quantity greater than our available stock, we can either partial ship the item or await the balance from the supplier and ship complete. If applicable, we shall contact you to discuss.

“On Order” – stock on order, due for delivery and subject to current supplier lead time.
“To Order” – out of stock, available to order from the supplier and subject to current lead time.

Is there a minimum order?

For most items, the minimum order is per listed unit. We do not split packages. A small number of items may require Minimum Order Quantities to be ordered. The product listing will specify if MOQs apply.

How can I get a quote?

Email sales@expresselectrical.co.uk with your item number(s), quantity and shipping destination

How do I send in order information?

Email sales@expresselectrical.co.uk with your order information

How can I pay for my order?

You can pay online with your Visa, MasterCard, American Express or PayPal account.

How can I get a copy of my invoice?

Email sales@expresselectrical.co.uk to request a copy of your invoice.

Delivery & Collection

Do you ship to my country?

We ship worldwide. International shipping will be invoiced separately based on the size and weight of the parcel. For more information visit our Shipping Information page.

Do you offer next day delivery?

Yes. For most locations in the UK, next day delivery is standard for in stock items for orders placed before 3pm.

Can I collect my order?

Yes, you can mark the "Customer Collection" box at checkout and collect directly from our warehouse for no additional charge:
37 Cable Depot Road
Riverside Industrial Estate
Clydebank, United Kingdom
G81 1UY

When will my order be delivered?

• Online orders are handled by our UK sales office, which operates from Monday to Friday between 8:00 am and 5:00 pm.
• If you place an online order outside of these hours, it will be processed on the next business day.
• If you order before 3:00 pm, we'll aim to ship your items on the same day.
• However, if we can't provide the full quantity of items you ordered, we'll let you know the estimated ship date.
• If you want us to split the shipment, there might be an additional charge.
• For full shipping information visit our Shipping Information page.

Can I have my order delivered to a different address?

Yes. You can provide a separate delivery address at checkout.

Can I have my order delivered on-site?

Yes. Please provide a full address with as much detail as possible.

Can I use what3words as an address?

You can provide your what3words under “Delivery Instructions”, however you would still need to provide a standard address with your order.

Returns Policy

You can find our returns policy on our Refunds & Returns page.

For our full return policy, please refer to our Terms of Sale documents:

If you've got any more questions, give us a call at +44 (0)141 941 3689 or email sales@expresselectrical.co.uk and we'll be happy to help.