FAQ

Frequently Asked Questions

When are you open?: We are open Monday – Friday 8:00am – 5:00pm, excluding UK bank holidays.
We close 2 working days before Christmas until 2 working days after New Year.

Can I order by phone?: We aim to provide the highest level of Customer Service. Our sales team is on call to assist with product enquiries and telephone orders.
To receive helpful assistance from our customer service team, phone us at +44 (0)141 941 3689.

Do you provide printer support?: Yes. We have over 35 years of experience providing the largest "in-the-field" technical support team for TE Connectivity identification printing systems.
Remote support is available using online screen sharing applications such as TeamViewer and Quick Assist.

I’m looking for something not on the site. Can you help?: Yes, our website only shows our most popular items.
You can contact our sales team directly at sales@expresselectrical.co.uk and let us know the item number, quantity and shipping destination for the most accurate quotes and lead times.

Do I need an account to order online?: No, you can check out as a guest without creating an account.

How do I open a trade account?: Fill out the Trade Account Application Form.

What does “On Order” and “To Order” mean?: “On Order” – stock on order, due for delivery and subject to current supplier lead time.
“To Order” – out of stock, available to order from the supplier and subject to current lead time.

Is there a minimum order?: No, but if you spend over £50 you can get free UK shipping

How can I get a quote?: Email sales@expresselectrical.co.uk with your item number(s), quantity and shipping destination

How do I send in order information?: Email sales@expresselectrical.co.uk with your order information

How can I pay for my order?: All our transactions are managed through Sage Pay. You can pay via credit card, debit card or PayPal.

How can I get a copy of my invoice?: Email sales@expresselectrical.co.uk to request a copy of your invoice.

Do you ship to my country?: We ship worldwide.
International shipping will be invoiced separately based on the size and weight of the parcel.
For more information visit our Shipping Information page.

Do you offer next day delivery?: Yes. For most locations in the UK, next day delivery is standard for in stock items for orders placed before 3pm.

Can I collect my order?: Yes, you can collect directly from our warehouse at:
37 Cable Depot Road
Riverside Industrial Estate
Clydebank, United Kingdom
G81 1UY

When will my order be delivered?: Your online orders are handled by our UK sales office, which operates from Monday to Friday between 8:00 am and 5:00 pm.
If you place an online order outside of these hours, it will be processed on the next business day.
If you order before 3:00 pm, we'll aim to ship your items on the same day.
However, if we can't provide the full quantity of items you ordered, we'll let you know the estimated ship date.
If you want us to split the shipment, there might be an additional charge.
For full shipping information visit our Shipping Information page.

Can I have my order delivered to a different address?: Yes. You can provide a seperate delivery address at checkout.

Can I have my order delivered on-site?: Yes. Please provide a full address with as much detail as possible.

Can I use what3words as an address?: Yes, you can provide your what3words under “Delivery Instructions”, however you would still need to provide a standard address with your order.

For our full return policy, please refer to our Terms of Sale documents:: Full terms of sale for Business to Consumer
Full terms of sale for Business to Business